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Refund policy
At Skyne Beauty, we want you to love your experience with us.
Skincare is personal, and we understand that not every product will be the perfect fit for every person. If something doesn't feel right for your skin, you don't love the experience, or the product simply wasn't what you expected, we want to know.
That's why we offer our 14-Day Happiness Guarantee.
Returns
If you're not completely happy with your Skyne Beauty purchase, you may return it within 14 days of delivery for a full refund, whether the product is opened, unopened, used, or unused.
Yes, you can try it first. If it isn't right for you, that's okay.
To start a return, please email us at support@skynebeauty.com and include:
- Your order number
- The product(s) you'd like to return
- A brief reason for your return
Your feedback genuinely matters to us. Whether the product didn't suit your skin, you didn't enjoy the texture, or you simply expected something different, we want to hear it. Your feedback helps us continue improving our products and the experience we provide.
Once your return request is received, we'll provide instructions on how and where to send your product back. Please contact us before sending your return.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Exceptions
Our 14-Day Happiness Guarantee applies to Skyne Beauty skincare products, including products that have been opened or used.
Gift cards cannot be returned or refunded.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at support@skynebeauty.com as soon as possible with your order number and photos of the issue.
We'll work with you to make it right through a replacement, store credit, or refund, depending on the situation.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please complete your return first and place a new order for the item you'd like.
Refunds
Once we receive and process your return, your full refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Questions?
We're here to help.
For any return or refund questions, contact us at:
Our Promise
We want you to feel confident trying Skyne Beauty. If something isn't right for you, tell us. We appreciate your honesty, we value your feedback, and we'll do our best to make the process simple.